The Prospects of Robotic Process Automation in Indonesia

Robotic Process Automation (RPA) is a concept that uses software ‘robots’ or tools to process data inputs in the computer system to mimic human actions associated with various activities. It provides a way to automate manual work and repetitive rules-based tasks, and using its built-in logic to make more consistent process decisions previously made by individuals.
Putting RPA on top of your technology agenda may lead to increased ability to convert high volume of documents into actionable data, computerize transactions, and many more. This will also help businesses to become more innovative achieving greater results with efficiency, agility or speed, and less energy and costs.
In Indonesia, process automation and use of artificial intelligence have been implemented by various businesses since many years back. Although companies have realized some operational benefits of these automation in their business, many of these applications were not developed in a holistic approach or without a view towards linkages and integration, losing optimal benefits for the business.
With technology playing an even more significant role in enabling organizations to be more competitive, the demand in Indonesia for RPA is going to grow fast because of practical benefits.

What are the benefits of RPA in today’s businesses?

While many businesses still rely on manually-intensive processes or non-integrated automation, the RPA innovators can focus more on expanding these companies’ service offerings and serving their customers better. A solid planning of RPA implementation can help organizations address many issues that could hinder their operational or technical efficiency in a significant way.
There are compelling reasons why technology like RPA could shape the future of work process management and provide solutions towards a successful business transformation. By incorporating automation and advanced robotic solutions, organizations will enjoy potential advantages including higher efficiency, reduced costs and a decrease in errors and rework. These are all necessary to support increased revenues and business growth, as well as profitability.

RPA solutions offer a number of measurable benefits to the workplace, including:

• Efficiency or cost-base reduction
RPA offers an improved service delivery by increasing production, reducing cycle times and decreasing the need for technical trainings of people. By shifting repetitive tasks from people to software, companies can benefit from labor cost savings and more efficiency. Process people can be re-tooled to perform more analytical work or perform other business functions.

Quality, accuracy and risk mitigation
Automation drives speed and quality with near-zero error rates 24 hours a day. RPA optimizes technical workflows that grow organizational capacity towards better, more consistent performance.

Auditing and security
When data is efficiently combined by RPA, it allows for better decision making with the provision of sufficient valid information. It facilitates analytics for the business. At the same time, RPA also protects the data from loss or being mishandled.

Flexibility and multitasking
One of the powerful benefits RPA can offer is in terms of its usability across different business needs or industries, and versatility in its application where companies can determine the tasks they want to automate.

• Reduced delivery risk
RPA tools can improve the efficiency processes and the effectiveness of services, so value delivery can be achieved through faster process time and higher productivity.

Application integration via user interface
Various repetitive, rules-based processes can be replaced with the software robot that operates on the user interface in the same way that a human does.

As a “disruptive” technology, RPA is fast emerging and becoming an influential technology in today’s businesses. Companies that integrate RPA within their internal system have proven to be able to redefine the way they do business in a more efficient manner, which ultimately results in higher margin and providing springboard for more business growth.
Along with the various areas within a business where benefits can be reaped, there are real stories where RPA has proven to deliver positive results.

EY leverages RPA delivery experience to support successful automations as shown in some success stories which resulted to significant business outcomes across companies abroad:

• Range of 45-75% reduction in time required to process a request or delivery of high-frequency tasks.
• Freed-up resources or reduction in temporary staff requirements leading to significantly reduced costs; idle time removed.
• Reduction of human errors in data handling and high quality of processed requests.
• Improvements to quality, control, audit and timeliness for key processes; reduction in legal risks.

The key to delivering RPA success is finding the right balance between technology and skilled employees. With the robot tools set to manage the structured process execution, physical resources could better utilize their capabilities on activities that add greater value to the business. This practice should be better for the employees, the business performance, and also leads to improved customer experience.